RETURN POLICY

As a customer you have a 14 day period, starting from when you receiving your order, in which you can start the return process. If the value of the item is reduced, and the reason is that you have used it in any way beyond what was necessary to check the size, fit and properties of the item, then only part of the purchase sum can be refunded to you. The amount that can be refunded depends on the sale-able value of the item, and in certain cases this may mean that nothing will be refunded. 

We recommend that you return the items in its original packaging including hangtags/labels. If the original packaging is missing, it may reduce the value of the item. A money back refund will be transferred by the same method of payment that was used for the purchase. We will hold back the payment until we have received the item. Orders with free shipping that are returned by not accepting or picking up the delivery will have shipping costs deducted from the refund.

HOW TO RETURN

You have two options:
- Return using a return label provided by DOXA RUN* - only available in Denmark and EU.
- Do the return yourself, without assistance from DOXA RUN.

If you're located outside EU - please chose option 2 - see below.

1.
Return using a return label provided by DOXA RUN:
Create your return and get your return label by chosen your location:
Customer in Denmark - click here
Customer in EU - click here
You will then receive your return label by mail. You will also receive a return form, which you must enclose in the package.

The price for a return labels depends on your location and it will be deducted from the total amount of the return.
- Denmark: DKK 50
- EU: € 18

2.
Do the return yourself, without assistance from DOXA RUN:
If you are located outside EU or want to be responsible for the shipping costs and choosing a carrier yourself, you simple just need to print and fill out this return form. It's very important that you enclose this form with your return. Once this is done, you must return the package to this address:

DOXA RUN
c/o Textile Logistics
Fabriksvej 20, port 7-9
7441 Bording
Denmark

IMPORTANT:
Your return shipment must always be send with distribution - regardless of the choice of carrier. We cannot accept returns delivered to parcel shops or other collection points than the address above. The package will be returned to the customer once again. We always recommend that you secure a receipt as proof of sending the package - just to be on the safe side in case it gets lost on its way. You are responsible for your return shipment until we have received it.

WARRANTY

Your purchase is covered by the Sale of Goods Act, including lack rules. This means, that the consumer has 24 months warranty, that you can either have faulty product repaired or replaced, refund or reduction in price, depending on the specific situation. Of course it's a requirement that the complaint is justified and that the defect is not caused by an incorrect use of the product or other injurious behavior.

The product in question must be brought to our attention no later than two months after the discovery of the defect. You can complaint by contacting us via mail: webshop@doxarun.com. Depending on the specific situation, you will receive further instructions. The warranty does not cover products that have been damaged due to usage or what is generally referred to wear and tear.

In January 2016 there were adopted a new legislation in relation to the Consumer Complaints Act. We will always suggest to contact us and solve any complaints but in case there is a dispute we can't solve. We refer to the EU commissions homepage - Online Dispute Resolution - http://ec.europa.eu/consumers/odr/

PRIVACY POLICY

In order to shop at www.doxarun.com you must state at least:
Name
Address
Email
Telephone/mobile number

The above data is stored with information about the items you bought, for five years of the end of the financial year to which the information relates, see bookkeeping Act §10, after which the data is deleted. Did you set up login to be able to make self-service with us, your personal information and order information not be deleted unless you ask us to do.

Email adresses that we have received with your consent in order to send our newsletter will be stored as long as you either unsubscribe from the newsletter or ask us to remove you. When personal information is gathered on our website, we make sure that it is done with your explicit consent. Thus, you are informed exactly which information is collected and why. All information provided by you is only used to ensure the best possible shopping experience. All information is strictly confidential and is treated in accordance with consumer data protection legislation. We use third part beacons (Google Analytics) from Google to help analyze where visitors go and what they do while visiting our website. DOXA RUN works together with other companies that store data, such as Mailchimp, Shopify, Quick Pay, SPY system, E-conomic, Webshipper, Viabill, PayPal and Clearhaus. Those companies are personal information only on our behalf and are not allowed to pass them on or use them for their own use. Information submitted to DOXA RUN will not be passed on or sold to a third party and we do not register any personally sensitive information.

COOKIES

By entering www.doxarun.com, you agree that we may use cookies. A cookie is a small data file that we place on your computer to keep track of what happens during your visit and in order to recognize your computer. A cookie is not a program and do not contain viruses. Governing Law and Jurisdiction Purchase of goods on www.doxarun.com is subject to Danish Law. Any dispute settled by the Danish courts.